SOLUTIONS
We Need Ongoing Support
FYB currently provides our clients with ongoing EDRMS Support and Maintenance via our FYB Service Desk Membership this incorporates two main focuses; TRIM® and Records Management. The membership program is designed to harbour a better records management environment and to ensure the optimal performance of TRIM® within an organisation. Clients are able to contact us at any time if they require assistance with managing their records or need help using TRIM®. Although support is ongoing, FYB also performs a proactive maintenance program on your TRIM® Database on a monthly basis.
The advantage of monthly maintenance for our clients is that FYB are able to establish how TRIM® is being used and what can be done to improve its use. Additionally, we also monitor the server environment to ensure TRIM® is operating to the standard required. All this information is packaged into a report and our clients are notified of any identified problems or improvements that can be made to TRIM®.
If you feel your organisation could benefit from an FYB Service Desk Membership please do not hesitate to get in contact with us. We would be more than willing to assist you with any enquiries you have.