FYB Sales2CM

The FYB Sales2CM is a seamless integration to capture e-mails, documents and contacts from Salesforce into OpenText Content Manager.

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Integrating Salesforce and Content Manager

Using the FYB Sales2CM will provide the following benefits:
  • Automated transfer of metadata and documents to Content Manager, removing manual capture processes and reducing operational costs
  • Ensures your organisation is meeting its record keeping compliance requirements for the storage and management of documents and records within Content Manager
  • Reduces the duplication of information stored in multiple places, increasing data integrity and providing efficiencies to users for the retrieval of information

What is Salesforce?

Salesforce is a customer relationship management solution that allows one source of truth for stakeholder management including contact details and capturing engagement interactions. The CRM is an integrated platform that provides organisations with marketing, sales, commerce, and service functionality in a single, shared view of every customer.

What's new in v3.0.2?
  • The application has been upgraded to .NET 8 to support increased improvement to the performance and security of the .NET application

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Key features:

  • Automated transfer of e-mails and documents from Salesforce into Content Manager, including the ability to map Salesforce fields to Content Manager fields and apply appropriate access controls
  • Capture document versions from Salesforce into Content Manager
  • View related Content Manager records from within a Salesforce account, case or custom objects
  • Synchronising Salesforce accounts, cases, contacts and custom objects with folders and locations in Content Manager
  • Create locations in Content Manager when new accounts or contacts are created in Salesforce, including the ability to map Salesforce fields to Content Manager fields
  • Create folders in Content Manager when an account, case or custom object is created in Salesforce, including the ability to map Salesforce fields to Content Manager fields

Prerequisites

  • Content Manager 10x, 10.1x, 23x
  • Microsoft Internet Information Services (IIS) 10
  • Access to Sales2CM requires the user to have a valid Content Manager license
  • Sales2CM must be installed on a Content Manager workgroup server
  • Content Manager 64bit client installed on the server
  • The account used to run the app pool will need access to Content Manager
  • The application will need to be HTTPS-protected
  • The application will need to be able to communicate with the Salesforce API outside of your internal network
  • .NET 6 SDK (x64) version 6.0.400 or greater must be installed on the hosting system
  • ASP.NET Core Runtime Hosting Bundle version 6.0.8 or greater must be installed on the hosting system
  • Please ensure you are using a compatible browser:
    - Google Chrome
    - Firefox
    - Microsoft Edge
Click here to learn more about the current supported versions

Why choose FYB Software?

  • We're proactive and consistent with product updates
  • Our products are continually evolving and growing to meet the needs of your organisation
  • We're Content Manager experts, using it every single day for our own information management
  • Delivering the best information governance systems and solutions is our priority
  • Our pricing is competitive and affordable
  • FYB apps, add-ins and connectors are certified Australian Made and each proudly carries the ‘Australian Made’ brand.

Other System Connectors

FYB maintains business technology and development partnerships with leading technology companies so we can continue to deliver the best information governance solutions to our customers.

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Contact Us

See how seamlessly the FYB Sales2CM connector can integrate Salesforce with Content Manager. Contact us today to organise a demonstration and subscription pricing.

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