OpenText Content Manager

Challenges

• Council staff found it challenging to allocate work to colleagues or reassign actions using the long list of internal and external locations
• By not reassigning actions, staff would email work instead of utilizing the reassign functions available in Content Manager
• Tracking actions became virtually impossible with staff working outside Content Manager
  

Benefits

Using the FYB Reassign Actions has provided the Council with the following benefits:

• Reassigning actions has become a seamless and simple task for staff to complete
• No additional training was required and staff were comfortable to begin using the add-in as soon as it was rolled out across the Council